Whether it’s apps, websites, chatbots, or IoT devices, building bug-free software means customer satisfaction, smooth processes, and a positive brand image. Today, Savarian.tech will tell you how and when to test with users using new methodologies, and what are the benefits of crowd testing in a world where software life cycles are getting shorter.

Creating reliable software that can satisfy even the most demanding user should be the goal of any developer and, of course, the dream of business companies at a time when digitalization is becoming pervasive. In fact, software is becoming not only an integral part of business processes, but also the main tool for interacting with customers.

Software Testing: Why It Matters

Software testing associated with an application or website, an IoT solution or a chatbot is necessary to ensure its quality, both to detect bugs (bugs) and to provide the end user with a user experience (UX) that is increasingly satisfying and responsive. It is known that the vast majority of customers switch to competitors in case of a negative experience and, having tried an unsuccessful application once, do not want to use it again.

In traditional (waterfall) development models, software testing tends to be at the end of coding, while in the increasingly common agile/DevOps logic, it is an integral part of the development model, providing continuous improvement based on feedback.

Impact of Software Testing on Business

Application software must meet the needs of the business, which determine its goals. Therefore, it will need to be taken into account throughout the entire life cycle, from development to testing and production, including subsequent fine-tuning in accordance with new needs and technological transformations. The release of faulty applications of poor quality that do not meet the requirements or expectations of end users can have serious consequences for the business. Introducing buggy software into production can actually damage a company’s external image and cause disruptions in internal processes, with economic and reputational consequences.

When to Test Software

With increasingly shorter release times, it would be beneficial to test software already at the prototype level, especially to validate upfront to meet business needs.

However, sometimes, even with the false expectation of time reduction, testing is done internally just prior to release based on test cases prepared by the internal team, leaving the final acceptance of the software to internal customers who often lack specific skills.

For the reasons stated above, software testing should be carried out by experts, third parties, both in relation to the internal development team and in relation to the client.

The software testing process can be carried out at different stages of development: for example, it can be done when the software is still in alpha (before it is distributed) and in beta (when it is released in preview). .

However, several rounds of testing are required before the final release to reduce the chance of bugs. Software testing is actually an iterative process, as each bug found and fixed can lead to new bugs being introduced or highlighted. It also needs to be repeated each time the code changes or if the characteristics of the environment in which it runs change, to check their integrality or the absence of regression.

Types of functional software tests

Functional testing of software has the main purpose of evaluating the functionality of a program in order to identify errors and subsequent failures that may occur under certain conditions of use.

Tests can also be aimed at testing an already tested application in new conditions (operating system or its new version, transformation of the environment in which the software is inserted …) or testing performance in specific situations (load testing, stress testing). test). Functional tests are usually conducted by professionals who follow a guide written based on the goal.

There are different types of tests: fully manual, semi-automatic (where the tester’s activity is supported by tools), fully automated.

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