10 Reasons Why Outsourcing to India Based Call Center is Beneficial for Your Business

by Carter Toni

Do you need affordable customer assistance for your company? Do you find it frustrating to manage internal operations? Would you prefer to concentrate on your customer service center over your primary business operations?

If so, outsourcing your incoming calls to a call center in India can be ideal!

Today’s world is more globalized. With the use of information and communication technologies, distance has been overcome. Early in the twenty-first century, the India based call center in the business process outsourcing (BPO) industry began to take off. When comparing India to China, the Philippines, Malaysia, and other Asian nations for call center outsourcing, international firms have always chosen India.

India has traditionally been the top choice for inbound call center outsourcing because contact centers provide a wide range of benefits that other countries do not. Many multinational corporations now routinely operate call centers in India. Due to India’s enormous pool of skilled workers and capacity to offer call center outsourcing services at reasonable prices, many international firms are also opening call centers there. Outsourcing call center services to India gives your company an advantage over the competition.

Why use Indian based call centers for outsourcing?

The following is a list of factors that support the business case for outsourcing call center services to India.

Large Pool of Well-Educated Staff

Most qualified, technologically aware, IT-literate, trained, skilled, and experienced people work in call centers in India. After the USA, India has the largest English-speaking population. One of India’s key competitive advantages over other nations has been the size and education of its labor force. India will continue to have a large, well-educated workforce because there are many prosperous training firms and a growing number of college graduates.

India has a vast labor force willing to work for less money. In a call center, personnel typically make up between 55 and 60 percent of the total costs. In India, human resources are available at a fraction of overseas cost.

Specialized call center outsourcing services

Inbound contact centers, telemarketing, technical support, CATI, disaster recovery, email support, chat support, and other call center outsourcing services are just a few of the call center outsourcing services that call centers in India to have expertise providing. Additional IT-enabled services that call centers in India can offer to include help desk, accounting, transaction processing, remote network administration, and end-to-end processing. Without sacrificing quality, Indian call centers provide outsourcing call center services at a reasonable price. The greatest technology, people, processes, resources, and operational knowledge are all found in India based call centers.

Time Zone Advantages

The benefits of India’s time zone have increased international companies outsourcing call centers to India. Due to India’s twelve-hour time difference, international businesses can offer services to their clients around-the-clock, every day of the year. For example, companies in the US have been able to guarantee that their customers receive round-the-clock customer care by taking advantage of India’s time zone difference.

Favorable Policies

The Indian government has extended its support to the outsourcing and IT industry. The government of India has allowed duty free exports of capital goods. It has provided tax exemption on the export of Information Technology Enabled Services (ITES). The Indian government has also aided the Indians in building software technology parks that have the latest in telecom facilities and infrastructure.

Latest Technology and High-end Infrastructure

To deliver top-notch customer support services, India based call centers use the most recent technology, software, and high-end infrastructure. The cost of internet, telecom, and cellphone services have all decreased and been privatized in India. Because of its superior infrastructure, India has an advantage over other places. Modern call centers are most prevalent in India, where there are most of them.

Cost-Effective Call Center Services

India’s ability to provide affordable customer support services without sacrificing quality is a critical element of why international businesses outsource their call centers to the country. Indian call centers have been able to offer call centre outsourcing services 24/7/365 for 50% less cost than they would have cost in the US or UK thanks to the availability of a cost-effective workforce here. Because they can acquire high-quality call center outsourcing services at a competitive price, these factors have pushed more multinational firms to opt for inbound call centre outsourcing services to India.

Trust and Confidence in Indian Outsourcing Services

India was one of the first countries to enter the call center outsourcing market. International businesses consider India to be the ideal partner for call center outsourcing services due to its talented pool of labor, reasonable pricing and many other factors. Today, several of the largest companies in the world have an office in India from which they serve clients worldwide. To gain a competitive edge, more and more multinational corporations are choosing to outsource their call center operations to India.

Assists You with the Right Number of Staff

Maintaining adequate workforce numbers to satisfy your company’s needs is a laborious effort. If you want to be successful, you must be able to handle different business activity demands. The issue is that you need more employees to handle demand during increased business activity, and if you have too many employees, you run the risk of overspending. However, you can adapt to your company’s changing needs by hiring an outside staff. If your business activity rises, you can keep expanding your bandwidth by outsourcing work to India.

Handling Higher Call Volumes Easily

When there is a rapid increase in client volume, everyone, from small to medium-sized businesses, suffers a significant loss in terms of reputation, money, etc. They occasionally experience an issue with client churn due to their inability to manage a heavy workload. Most clients dislike waiting for a response from the business, which is why this occurs. As soon as their call is connected, they want an answer. Contact center outsourcing is the best option at this time. Inbound call center outsourcing service providers with a good reputation never experience workload concerns since they are always prepared to handle call fluctuations. Customer satisfaction and brand loyalty are likely to rise when waiting times are kept to a minimum.

 Opportunity to Make Business More Scalable

Due to the unpredictable nature of business, which has its own slow and busy seasons, you might need more qualified workers to handle your current burden. The broad skill set available in India can assist your organization in producing outcomes and achieving great heights of success when addressing improbable or unanticipated scenarios. Whether your firm requires more or fewer resources, outsourcing can assist your enterprise with a considerable degree of scalability.

What are the Services Provided by Inbound Call Center Outsourcing?

Achieving a higher Customer Satisfaction Score (CSAT) is a good benchmark for the growth and reputation of your business. Outsourcing inbound contact center services lets you deliver consistent and superior customer support irrespective of the location of your business or target customers. Let us know how inbound call center outsourcing simplifies your business operations with their dedicated services.

Customer Query Handling:

Effective customer handling is only possible when an expert team of call center service providers is managing your entire inbound call center services.

Following an understanding of the customer’s requirements, we provide timely, tailored solutions that adhere to corporate policies.

Returns & Refund Management:

When you outsource to a BPO partner, you will have a dedicated team that can track your customers’ orders in real time. This can help your customers with an easy return and refund management process.

Complaints Management:

An outsourced partner can handle customer complaints with incredible importance and delicacy to ensure superior customer experiences.

Customer Retention:

Personalized communication can give customers better satisfaction which can improve the quality of brand interaction, thus increasing brand loyalty.

Email Support:

Outsourcing inbound call center services ensure quick and prompt response to customers’ queries over email.

Phone Answering Services: 

Offers high-quality and accurate phone answering services to provide detailed reports, convey messages and even handle emergencies.

Live Web Chat Support:

Deliver your customers will be able to enjoy immediate responses and get swift solutions reducing the Average Handling Time (AHT).

Billing & Invoice Support: 

Inbound call center services outsourcing ensures you receive prompt payments on all your bills through effective communication, creating fluidity in your incoming revenue channels.


Inbound call center services are a vital part of any business nowadays. An inbound call center is a center that receives and answers all incoming calls from customers. Whenever any customer has a query or concern, they call, and the call gets picked up by the call center and answered by skilled and experienced call center representatives. These representatives ensure they offer the appropriate solution to the customer query, turning them into happy and recurring customers.

Nothing is more valuable to a company than happy customers. This is the case since maintaining satisfied customers with high-quality products and support services is the only way to ensure a firm’s life. In addition, customers require immediate responses to all of their inquiries; thus, collaborating with established inbound call centers outsourcing is essential.

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