Do you want to get marketing software that makes it easier to keep track of leads? Are you running many campaigns and want a tool to keep track of all the processing? If the answer to any of these questions is yes, you need an auto dialer to work efficiently. Read further to find out what makes Voxdesk the best auto dialer software.
How can auto dialer help?
An auto dialer in the call center is a powerful tool that can automate the outbound the entire calling dialing process. It calls the random numbers in its system and connects them to the agent only once the person answers the call. This tool makes use of the person’s information to identify the best way to call a contact and the optimum time for a call. It takes the help of human resources and compliance with the necessary regulations. It boosts the productivity of the call center by saving a lot of time for the agent, making it a highly recommended tool.
- Auto dialer makes sure to dial only the phone numbers mapped into contact. This tool increases the number of phone calls that are made which in turn increases the success rate.
- It helps a person manage multiple campaigns at the same time by providing real-time statistics and an intuitive interface.
- It helps you adjust the call flow after detecting who receives the call. It can be a human, an answering machine, or even a fax machine, and this tool uses AMD to detect the outbound voice.
- It carries out business operations smoothly as the agents with an auto call on status automatically accept the dialer calls. They don’t even need to wait for the ringtone, and it gives more time for the conversation with the agents.
Features auto dialer software offers
- Dialer– It automates the dialing process with the help of an automatic dialer. It gives you more time for meaningful discussions with the customers, reduces the call times, and removes any misdials by the agents.
- Call recording– It improves the quality of the call and provides better optimization. You can search the call history, track the numbers and get all the important insight.
- Soundboards– It offers customer service without the need for answering more calls. It will increase the proactiveness of the agent and help them become more productive.
- Call logging– It automates the call logging process to gain valuable insights into the need of the customer and improve the experience. It keeps a record of all the call logs in its system.
- Call analytics– You can use this feature to generate metrics and analytics of the call to improve efficiency.
- Call dispositions– You can use the tags to filter out different calls the auto dialer software makes.
- Music on hold- You can add pleasing music to the caller’s tone to entertain the customer online.
- Call center scripts– This software helps the agent by troubleshooting the issues.