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In a society that is increasingly going digital, chatbots have advanced significantly in recent years. These tiny robots have been improving their communication with us and customer service skills over time. They have advanced business technology and enabled employers to avoid paying hundreds of thousands of dollars in employee expenditures for the customer service industry. Companies are developing their chatbots more frequently, and some applications are extending existing platforms to provide whatsapp bot. WhatsApp is an illustration of this.
What is a chatbot for WhatsApp?
To interact with clients and audiences on the WhatsApp platform, you can utilise a system called a chatbot, which either employs artificial intelligence or pre-programmed rules. Artificial intelligence (AI) and our unique NLP (Natural Language Processing) engine used whatsapp bot to engage intelligently with your consumers.
They can communicate with customers, share information, promote specials, and provide notifications about orders, payments, delivery, and other things.
WhatsApp business chatbots use the WhatsApp Business API to converse intelligently with your clients, staff, students, and other users without human involvement.
Why make a WhatsApp chatbot?
Businesses and customers continue to profit from chatbots, and chatbots for website chatbot are attempting to do the same. WhatsApp, the most widely used messaging programme, creates a new avenue for you to advertise your goods and provide customer service. On WhatsApp, chatbots let you automate those processes by executing scripts or preset responses around-the-clock with little human oversight.
Use Cases for WhatsApp’s chatbot
We’ve talked about the history and significance of WhatsApp chatbots. Let’s now examine the numerous WhatsApp Chatbot use cases that help organisations benefit from them. As a client landing channel, WhatsApp Chatbot. You may lead your audience to WhatsApp and have the WhatsApp chatbot engage them by using “Direct to WhatsApp Ads” on Facebook or Instagram.
Your website chatbot performs the role of an expert salesperson, making customers out of users by providing them with individualised recommendations.
The following factors should be taken into account when developing a chatbot to maximise your customer service:
The chatbot dialogue is its main component. The relationship between user inquiries and the Chatbot matching responses established. For instance: Who are you? – I am a clever robot.
A list of topics
The bot gave context topics. As a result, depending on the subject, the bot can provide various responses to the same query. Using the issues “FAQs” and “products” as examples
Your chatbot can access previously defined data from its conversation partner using variables. Then, personalisation or targeting can done using this information. Examples include name, age, residence, risk-taking propensity, etc.
Utilise a database’s chatbot creator and host.
You can save time by using a chatbot platform, such as Chat Compose, to build WhatsApp chatbots rather than starting from scratch. On this platform, you may add prebuilt response templates, discussion flows, and scripts for particular tasks (such as lead generation and support tickets). By providing you with information on the accuracy of your responses, bounce rate, and general tone of a conversation, a platform can also assist you in enhancing the chatbot experience.