Tag: sales CRM

CRM is considered to be the most advanced and creative invention in the customer service domain today. The prime role of sales CRM system is to help the management team and customer service reps to cope with the issues and concerns of the loyal customers. Customer Relationship Management actually involves collecting of data and information of the customers. This data and information collected is further used to facilitate customer service transactions and resolving the concerns and issues of customers. The results offered are more satisfied customers, more profitable business and more resources available for the support team. With a robust CRM strategy any organization can easily decide the future course of the company. Types of Customer Relationship Management CRM, as already mentioned,...