What is a Chatbot?
A chatbot software is a computer program that works within the confines of a conversation and uses natural language processing to persuade you to buy, order, or otherwise carry out some other transaction. Chatbots can be used for customer service, but they are also being used by retailers to process transactions and for large e-commerce providers such as Amazon and Alibaba.
Chatbots rely on artificial intelligence (AI) and natural language processing (NLP) technologies to respond to questions or commands in the same way as human beings do. They are powered by AI and programmed to understand the nuances of human speech to create an interactive conversation with users.
Why Use a Chatbot?
Chatbot software is a new technology that is growing exponentially. They provide a new way for businesses to interact with their customers and clients. Chatbots can be used to answer customer questions, perform tasks, and collect feedback.
Their ability to answer questions and provide information is yet another way for businesses to cut costs. Instead of hiring an additional person or making the customer wait on hold for an hour, they can receive fast and precise answers from a chatbot.
Chatbots also make it easier to collect feedback from customers by anonymously asking them how they feel about the business‘ products or services. This gives the business valuable insight into what its customers think about their company as well as what they would like to see improved in the future.
How to Build a Chatbot in 5 Steps?
Best Tools & Resources for Building Them With a chatbot, you can interact with customers and use it in many different ways. You can let customers communicate with the bot through a text message or a voice call.
You don’t have to be a techie to create your own chatbot. There are plenty of tools and resources available for building the bots. In the next few steps, we will discuss how to build your own chatbot using 5 best tools from different categories
- Chatbots that offer free plans: Chatfuel
- Chatbots that use artificial intelligence: Botup
- chatbots that offer services: Woebot
- chatbots for people who want to build their own: FlowXO
- Tools for designing your chatbot: Chatify
Chatbot software as Employees and as Customer Service Personalities
Chatbots are increasingly becoming popular across various sectors. From customer service to HR, they are not just restricted to one area of the business. They are now employees too!
For customer service, chatbots can help with repetitive tasks like answering FAQs and providing support on common queries. They also offer proactive services like proactive chatbots that act as an IT advisor for your PC or phone. Other than these, they can also be your life coach or your fitness trainer!
Chatbots work 24/7 and provide better customer service than humans do because they can work overtime without getting tired, always stay on time and never sleep on the job!
Chatbots as Content Marketing Personalities and Brand Advocates
Chatbots have been transforming the way businesses do marketing. They are not just for customer service but are now taking on bigger tasks like content marketing. Chatbots are now being used to create personalized messages, generate leads, and help with brand advocacy.
A chatbot is a software application that interacts with customers in the same way as one would do with a human.
It can be used for various purposes like customer service, marketing, sales, and even research.
Chatbots are also helpful for collecting data, but they can’t offer specific advice or provide too much information.
Chatbots are more interactive than other forms of interfaces like IVR or emailing customer service.